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Parts Inside Sales Representative | Ingersoll Rand Trane | Huntsville, AL Ingersoll Rand is a $13 billion company whose people and businesses around the world create progress for our customers in the global climate control, air conditioning and heating, industrial and security markets. These markets continue to expand as they address growing needs in developed and developing economies alike. Our products, systems and solutions increase the efficiency and productivity of industrial, commercial operations, homes, and improve the security, safety, health and comfort of people around the world. We have opportunities for career growth through our diverse businesses, which manufacture many well-recognized brands including Club Car, Hussmann, Ingersoll Rand, Schlage, Thermo King and Trane. In every line of business - Ingersoll Rand enables companies and their customers to inspire progress. For more information about Ingersoll Rand visit http://www.ingersollrand.com. The Air Conditioning Systems and Services business of Ingersoll Rand provides heating, ventilation and air conditioning systems that enhance the quality and comfort of the air in homes and buildings around the world. Its offerings, under the Trane and American Standard Heating & Air Conditioning brands, include energy efficient systems, service and parts support and advanced building controls. The Parts Inside Sales Representative in Huntsville, AL is responsible for processing customer orders and responding to customer's inquiries, questions or complaints regarding the Parts Department services and seeks remedies to ensure customer satisfaction and retention. Also responsible for sales, inventory, purchasing, pricing, and warranty administration. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Identifies and processes customer orders for HVAC parts, equipment, and supplies via the Internet, fax, phone and over the counter. Orders required parts. Provides technical support to customers. Responds to customer's inquiries or questions regarding products or services. Drives sales by actively making customers aware of product promotions and asking to add lines to the orders. Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies. Responsible for maintaining transactions via the cashbox/drawer, checks and credit cards, as well as balancing at the end of the day. Responsible for warranty administration. Records changes in inventory status by logging shortages and overages in log book. May deliver parts orders to customer locations or job sites. Possesses knowledge of the product lines to be able to demonstrate and discuss with customers. Informs customers of standard procedures or resolution of problem. Follows up, either verbally or in writing, to ensure customer satisfaction. May load and unload shipment of parts, supplies, and equipment. Handles emergency phone and customer service duties after hours as necessary. Flexibility to work overtime/weekends, as required. JOB REQUIREMENTS: High school diploma or GED required plus minimum of 2 years of inside tehcnical sales or related experience required; or equivalent in education and experience. Proven sales and customer services skills. Experience working in a process management system and priority setting. Must be action oriented and able to maintain a high energy level. Must have good computer skills including Microsoft Office; Word, Excel, and Outlook. Must have a valid DL, ability to lift 50 lbs. Forklift exp is a plus. If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Ingersoll Rand is committed to a diverse workforce and is an Equal Opportunity Employer. To apply for this position, please copy and paste the following link into your browser address bar: http://ingersollrand.contacthr.com/15114940